1. How we help

Our job doesn't end at launch. Whether you're a current client, a past client or a new visitor with a question, our team is here to help you get the most out of your website, product or marketing campaigns.

Use this page to find the right way to reach us, to tell us what you need, and to find answers to common questions quickly.

2. Contact channels

Choose whichever way is easiest for you:

You can also use the chat assistant on our website for quick questions, and our team will follow up where needed.

3. What to include in your request

The more detail you give us, the faster we can help. Where possible, please include:

• Your name, company and the best email or phone number to reach you
• The website, product or campaign your question is about
• A clear description of the issue or what you would like changed
• Steps to reproduce the problem, if something isn't working
• Screenshots, screen recordings or links that show the issue
• The device, browser and operating system you were using
• How urgent the request is and any deadline that applies

Please don't send passwords, payment card numbers or other sensitive credentials by email or chat. If we need access to a system, we will agree a secure way to share it with you.

4. Support for existing clients

If you're already working with us, contact your project lead directly, or write to us at the email above and mention your project name so we can route your request to the right person.

The scope of post-launch support, such as maintenance, updates and optimisation, is agreed with you before the project begins. If you're unsure what your agreement covers, just ask and we will explain.

5. Common support topics

We regularly help with:

• Websites and apps: bugs, content updates, speed, hosting and new features
• Digital marketing: campaign questions, reporting and changes to your strategy
• Digital transformation: CRM setups, workflow automation and internal tools
• Accounts and access: logins, permissions and handover of files and assets
• Billing and agreements: questions about proposals, invoices and scope

6. Response and escalation

We aim to respond to every request promptly and to keep you updated until it is resolved. Urgent issues, such as a website being down, should be reported by phone and email so that the right person sees them quickly.

If you feel a request hasn't been handled the way it should, tell us at connect@uncoredigital.com with the subject "Escalation" and we will review it at a senior level.

7. Reporting a security or privacy concern

If you think you've found a security problem on our website, or you have a concern about how your personal information is handled, please email connect@uncoredigital.com with a short description of what you found. Please give us a reasonable time to look into it before sharing the details publicly.

To exercise your privacy rights, such as access or deletion of your data, see our Privacy Policy.

8. Helpful resources

• Frequently Asked Questions – quick answers about our services, process, pricing and support
• Privacy Policy – how we collect and protect your information
• Our Portfolio – examples of our work
• Our Team – the people you will be working with

9. Contact us

Still need a hand? Reach out and we'll get back to you.